So this is going to be my first non-enterprise IT related post. One of my friends called me to help their son install a new PC game that just came out called APEX Legends. He was receiving the following error messages, which I realized was a bigger issue across the internet.
The error message that he was getting was “Error: A redistributable package (DirectX) was not installed successfully. Setup cannot continue. (4294967287)” and after clicking okay, Origin threw the following error: Error 327684:1 (stuck at 38% download)
I’m documenting these fixes because I’m not sure if it was a combination that actually resolved the issue. I found varying information across my google searches. Here they are:
IF none of these worked for you keep reading…
After many rounds of trying different things (several hours), I’ve finally came across one thing that was a surefire fix.
Feel free to post here if after executing these steps, the issue still happens. On the contrary please let me know if the issue is fixed!
I want to give a big shout out to EA for horrible support, horrible release and just being a horrible company overall. Keep up the great work!
EDIT: A couple people have already offered to buy a cup of coffee for saving them from several days of troubleshooting. Feel free to do so here! Appreciate it!
UPDATE: For those of you that have this issue across multiple games, @SamuelBarthelemy created and posted this python script to delete the files automatically: https://www.bartimus.site/blog/fixing-ea-s-directx-issues-with-python